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The People Who Make Rec Work: Inside Our Partner Success Team
When a parks & rec department signs on with Rec, they’re not just getting software — they’re getting an extra team. Rec’s Partner Success team is the heartbeat of that promise: real people who help rec departments modernize workflows, connect with their communities, and make the leap from paper forms to powerful technology feel effortless. Here’s a spotlight on a few key members of our Partner Success team.
Mike Kehoe — Building Bridges and Breaking Barriers
Mike Kehoe likes to say that success at Rec starts with understanding how cities actually work. With a background that stretches from Deloitte’s consulting floors to building a US–China startup from scratch, Mike leads our Partner Success team with a rare mix of discipline and curiosity.
“Our partners shouldn’t have to spend their days chasing forms and outstanding payments,” Mike says. “Our job is to help them use technology to tackle the busy work so that they can focus on their communities.”
Mike sets the tone for the team: empathetic, resourceful, and relentlessly focused on helping Rec partners not just implement a system, but rethink what’s possible for their communities.
Dan Jenner — Empathy You Can Feel, Efficiency You Can Count On
Dan Jenner is all about building real, long-term relationships, not just managing accounts. Before Rec, Dan had 10+ years of experience in enterprise customer success as well as serving as an Assistant Store Manager at Home Depot. He knows firsthand how hard it can be to change long-standing processes. “Cities are complex not because they resist technology, but because they care deeply about getting it right,” Dan says.
At Rec, Dan’s already earned the nickname “DanBot” for how fast he turns around partner questions and feature requests. We’re not saying he’s part machine, but… maybe :)
When he’s not helping partners, you’ll find him crossing off personal milestones, like visiting all 50 states, running the Disneyworld Marathon, and casually dominating as an amateur cornhole player!
Maddie Pellman — Parks Lover, Tech Whiz
If you’ve ever been on an onboarding call with Maddie Pellman, you’ll know she’s steady, upbeat, and completely unflappable. Maddie has a gift for making complicated systems feel intuitive. “Cities juggle so much,” she says. “We try to make sure Rec never feels like one more thing on their plate.”
Maddie brings a love for the outdoors and public lands to Rec, previously creating and hosting a podcast, “Who Runs This Park,” which interviewed National Park superintendents from across the country. She brings 5+ years of experience at Google, which comes in handy for our mission to modernize play for all.
Her approach blends technical know-how with warmth. Whether she’s troubleshooting an issue or walking a team through new features, Maddie makes every interaction feel personal. You can find Maddie hiking, baking sweet treats for her friends, or eagerly meeting new people and learning about what makes them “tick.”
Lindsay Keare — A Partner for the Long Haul
Lindsay Keare joined Rec because she loves seeing technology make a real-world difference. Lindsay previously worked in the Senate where she ran constituent correspondence on clunky software, making her particularly attuned to the tech challenges facing parks and rec partners in their everyday workflows.
Her steady presence has earned her a reputation as both a problem-solver and a coach. Lindsay is the one who helps city teams look ahead — planning for growth, setting up new offerings, and celebrating the small wins that add up to big impact. “Success doesn’t stop after launch,” Lindsay says. “It’s about making sure our partners keep evolving with their communities.”
When she’s not in the office, you can find Lindsay backpacking, playing soccer, or even line-dancing in the streets of San Francisco!
The Common Thread
Ask anyone on the Partner Success team what drives them, and you’ll hear the same answer: people. They know that every time Rec helps a city register a kid for swim lessons or fill a community event, it’s not just software working – it’s trust.
As Mike puts it, “We’re in the business of making public service easier. That’s what gets us up in the morning."
