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FAQs

Does Rec support mobile access for admins and users?

The entire Rec platform is mobile-optimized, for easy access on the go for residents and staff.

Can we transfer historical data (like past registrations) from our current system to Rec?

Yes, historical data such as past registrations can be transferred to Rec. Our team will work closely with you to ensure a smooth migration process, preserving your data integrity and making it accessible within the new system.

How much training is required?

Minimal training is required! Rec is designed to be intuitive and user-friendly, so most admins can get started quickly. For those who need additional guidance, we offer comprehensive onboarding sessions and ongoing support to ensure you feel confident using the system.

What kind of customer support does Rec provide, and is there a dedicated account manager?

Rec provides exceptional customer support, including a dedicated account manager who will be your primary point of contact. Our support team is available via email, chat, and phone to assist with any questions or issues. Additionally, we offer regular check-ins, training sessions, and resources to ensure you get the most out of Rec.

Can I just sign up for facilities or instructor management without the registration module?

Yes, you can sign up for facilities or instructor management without the registration module. Rec offers flexible solutions tailored to your needs, so you can choose only the features that are relevant to your operations.

How difficult is it to switch to Rec from our current provider?

Switching to Rec is easy! Our team specializes in seamless transitions, guiding you through every step of the process. From data migration to system setup and training, we handle the heavy lifting to ensure minimal disruption and a smooth onboarding experience.

What support does Rec offer during the transition process?

Rec offers comprehensive support during the transition process to ensure a smooth and stress-free experience. This includes: a dedicated onboarding team, step-by-step guidance, training sessions, 24/7 support, and ongoing check-ins.

Will we lose any data when migrating from our existing software?

No, you won’t lose any data when migrating to Rec! Our team ensures a secure and accurate data migration process, preserving all your essential information. We’ll work with you to review your data, transfer it to the new system, and validate its accuracy after the transfer to guarantee nothing is lost along the way. Your data’s integrity and security are our top priorities!

How long does it typically take to get Rec up and running?

Getting Rec up and running is typically a quick process, depending on the complexity of your setup and data migration needs. For most organizations, the transition can be completed in 2-4 weeks for facilities and instructor management and 6-8 weeks for the full registration platform.

What kind of training is available for our staff to learn the new system?

Rec offers a variety of training options to ensure your staff feels confident using the system including: live training sessions, on-demand tutorials, user manuals, training videos, and dedicated support.

How customizable is Rec to fit our specific programming and operational needs?

Rec is highly customizable to fit your specific programming and operational needs. Whether it’s tailored registration forms, custom reporting, or personalized workflows, Rec offers a wide range of configuration options.

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and every time, the amazing parks and programs were delivered by “tech” that made us a little bit sad.

We believe in tech as joyful as the parks it powers - from a team experienced in building great apps

Blazing fast booking.

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Blazing fast booking.

Your park, your way.

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Supercharged with Rec AI.

Stress-free reservations.

Supercharged with Rec AI.

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